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conova communications GmbH
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conova communications GmbH – Telephony and Audio Recording with mobile landline
“It was time for conova to transition from analog to modern telephony. A reliable call centre solution was essential for us. Mobile landline offered the additional possibility to fully customize the system.”
Admin, conova communications GmbH
conova is the long-term strategic partner for the highly available and secure operation of mission-critical IT services. We deliver these services from our own data centres as well as in combination with hybrid cloud solutions.
For more details, visit: conova.com
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Customized communication solution for data centre operator conova
The analog telephone system was outdated and needed to be replaced with a modern communication solution. It was also necessary to ensure a seamless transition of telephony without any downtime or complications. The requirement was for a VoIP solution with a call centre, call recording, and reporting capabilities.
UNICOPE was able to complete the entire implementation, from the initial concept to the actual telephony transition, in just 2 months. Reports were developed for the call centre to analyze call volume and duration. The main reason for switching to mobile landline was the audio recording feature.
In total, 75 users were migrated.
The following equipment was deployed:
Significant added value for the customer while maintaining costs!
