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Success Story


VoIP telephone system for electronic4you

„Since electronic4you has pickup shops located throughout Austria, a unified and scalable telephone solution was a major concern, not least for cost reasons. With mobile landline, we now have a virtual telephone system that offers all of that. Fax and alarm systems are integrated, and an IVR system is implemented to automatically route callers to the appropriate location, thereby enhancing customer communication. The rollout was also well planned and implemented quickly. Top service in all respects from UNICOPE.“
Heinz Petzner, System Administrator

About electronic4you

The whole world of electronics…

…is not just a slogan at electronic4you. Thousands of products in the areas of hi-fi, video, and household appliances leave nothing to be desired.

Experienced buyers are constantly in touch with the latest trends to assemble the newest products for you. Only the best articles from top brands are included in the assortment. This means you won’t find any bait offers with outdated “shelf warmers” at electronic4you.

The focus is on top prices, excellent quality, top advice, and reliability and speed.

More information at: electronic4you


electronic4you needed a new communication solution for their various locations throughout Austria. The telephone system needed to be as flexible as the company itself. The requirements were as follows:

  • Updating to a unified solution across the entire company
  • Cost savings
  • Independent maintenance – smaller tasks should be solvable by themselves
  • Flexibility regarding expansion or reduction of telephone connections
  • Integration of fax and alarm systems
  • Interactive Voice Response System (IVR) for automatic call routing

The following locations needed to be connected:

  • Central office in Klagenfurt
  • Warehouse
  • Pickup shop Graz – Centre West
  • Pickup shop Innsbruck – Cyta Völs
  • Pickup shop Klagenfurt
  • Pickup shop Linz – PlusCity
  • Pickup shop Lienz – FMZ Nußdorf-Debant
  • Pickup shop Villach
  • Pickup shop Vienna 21
  • Pickup shop Vienna – SCS
  • Pickup shop Vienna Stadion Centre
  • Pickup shop Wolfsberg

Project Implementation

Mobile landline telephony operated from the UNICOPE cloud!

New fixed-line devices and DECT cordless phones are connected through the cloud telephone system in all pickup shops, the central office in Klagenfurt, and the warehouse of electronic4you. Through the flexible in-house development of UNICOPE, an interface was created for the existing alarm system. The fax machines are also integrated into the new telephone network. This way, all communication systems interact perfectly with each other and can be maintained by the customer themselves via the web interface.

In addition to cost savings and a future-proof telephony solution, the company is also prepared for expansions as mobile landline is infinitely scalable. Furthermore, the Interactive Voice Response System facilitates everyday work by automatically connecting callers to the right place.

The installation of mobile landline took place in close cooperation with the system administrator, Mr. Petzner, who connected the phones to the network on-site and familiarized the users with the new system under the UNICOPE support. This allowed the central office to be installed within just one day, and all employees were trained. The conversion of the other locations followed step by step.

Specific Customer Benefits

Scalable telephone system with integration of external systems

Independent maintenance by the customer via the web interface

Cost savings

Direct contact person and individual support from UNICOPE


Products and services used

Central office in Klagenfurt:

  • 29x Yealink T42
  • 1x Yealink T46


  • 1x Base station Gigaset N720
  • 2x Cordless Gigaset N720
  • 2x Gigaset handset


  • 1x Base station Gigaset N510
  • 2x Gigaset handset

Each shop uses a Gigaset S8850A Go with an additional Gigaset S850H Pro. This means 2 cordless phones per shop and location.