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Success Story
Schloss Eggenberg

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Brauerei Schloss Eggenberg
Embracing VoIP Telephone Solution

„The collaboration between UNICOPE, our IT service provider, and Schloss Eggenberg worked excellently, and we are fully satisfied with the implementation as well as the daily operation.“
Marco Speer, IT Administrator

About Brauerei Schloss Eggenberg:

For eight generations, Eggenberg has been crafting beer with great craftsmanship for the Salzkammergut region. This independence allows Schloss Eggenberg to work as they please and brew characterful and distinctive beers. They aim to surprise, delight, and continue brewing beer for the next centuries, doing what they do best.

This provides stability for all partners, customers, and employees.

Additional details can be found at: Brauerei Schloss Eggenberg

Requirements

The goal was to replace the existing outdated system and modernize the infrastructure. Requirements included:

  • Moving away from an on-premises solution.

 

Additional requirements:

  • TAPI or CTI functionalities
  • Seamless transition between landline and smartphone calls
  • “E-Mail to FAX” function

Project Implementation

The hosted telephone system, mobile landline, was implemented, featuring desk phones from Yealink, mobile apps, and softphone clients for sales, IT, and accounting departments.

In addition to an IVR (Intelligent Voice Response) for the telephone menu, the system utilizes features that enable modern and reliable internal and external communication.

  • Ring groups for group calls (incoming calls are distributed among several members of a group)
  • Departmental voicemail (to ensure a unified corporate identity, a separate voicemail was configured for each department)
  • vFax (a virtual fax replaces bulky analog devices, making fax handling as easy as email)
  • Access control (bells and door openers are also integrated into the telephone system and can be controlled through it)
  • Analog extensions (to save costs, some analog extensions were integrated, reducing the need for additional hardware to selected devices)

Specific Customer Benefits

System renewal

Central management by IT

Personal support

Seamless expansion of softphone clients Customized setup for the sales and IT departments in accounting.

Products and Services implemented:
  • 58 user accounts
  • 3 portings of telephone numbers
  • Admin access
  • IVR (Interactive Voice Response)
  • 45 apps
  • 5 softphone clients
  • 3x Yealink T46 50x
  • Yealink T42 telephones
  • Analog accounts for faxes
  • 2 days on-site service